Lloyds Bank will never ask you to:

• Share your account details like user ID, password and memorable information.
• Tell them your Personal Security Number (PSN) for Telephone Banking.
• Tell them your PIN code, expiry date, CVV number which is the last 3 digits of the security code on the back of your card.
• Move money to a so-called secure, safe or holding account.
• Move your money or ask you to transfer funds to a new sort code and account number.

You should contact them if someone:

• Knows your password
• Has used your account without your approval
• Has taken money from your account
• Has made you move their money into your account
• Knows your credit or debit Card PIN
• Has used your credit or debit card without approval

Report fraud by email:

Forward any suspicious emails to emailscams@lloydsbank.co.uk

Report fraud by phone:

For internet banking concerns:

Call 0800 917 7017 or +44 207 481 2614 from abroad

For concerns about fraud on your credit or debit card:

Call 0345 606 2172 or +44 1702 278 272 from abroad

All lines are open 7am – 11pm.

Hard of hearing options:

If you have a hearing or speech impairment, you can contact us via text message 24/7 using the Next Generation Text (BGT) Service.
If you’re Deaf and a BSL user, you can use the SignVideo service.

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