Online Shops

Marketplaces like Amazon and eBay are the ‘go to sites’ for online shopping for many of us, but what happens when something advertised just doesn’t look right or you want to make a complaint? This section explores what to do if you have an issue with an online shop.


Alibaba has a useful Help Centre where you can search a particular issue and ways to resolve it. This may cover concerns such as purchasing a counterfeit product or identifying a fake shop…

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Amazon has many different processes for reporting an issue. Which one you follow depends on whether you are trying to return an item, request a replacement or report an issue with a product or seller.

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eBay can be a wonderful world of new and used treasures. Should something go wrong with your purchase, eBay do have a money back guarantee policy…

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Despite the treasures that can be found on Etsy, sometimes an order can go wrong. If this happens, they have a simple reporting process to make sure that any potential problems can be resolved.

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Many consumers are still using their local Gumtree service to buy and sell products. In the past Gumtree has been the target of fraudsters with phishing scams, the sale of stolen goods and ads that are too good to be true…

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OnBuy.com is one of the newer UK-based online shopping platforms, selling goods from high street brands to products from smaller retailers. Unlike other online marketplaces (such as Amazon or eBay) they are not a retailer so you will need to take up any requests directly with the seller.

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Wish is known for it’s wide assortment of goods at ridiculously low prices. The Wish support centre deals with reports and requests for refunds.

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