How do I report suspicious content on Etsy?

  1. Go to the listing or shop you want to report
  2. At the bottom right of the page, click on “Report this item to Etsy”. Alternatively, on the left of the shop’s homepage, click on “Report this Shop to Etsy”.
  3. Choose the best option which describes your issue
  4. Write a note describing why the reported content is suspicious

This process is confidential, the Etsy Admin will then review your report and take appropriate action.

How do I get a refund on Etsy?

  1. Sign into your Etsy account.
  2. Go to your account.
  3. Click on “Purchases and reviews
  4. Click on “Help with order” next to the relevant order
  5. Click on “Message Seller”
  6. Send a message to the seller explaining your issue
  7. If the seller refuses to send you a refund, you can open a case with Etsy

This applies only if you never received an order, or if this order isn’t as described

How do I open a case with Etsy?

  1. Click on “Purchases and reviews”
  2. Click on “Help with order” under the relevant order.
  3. Click on “Still need help”
  4. Click on “Yes, I want to open a case”
  5. Choose the best option which describes your situation.
  6. Send supporting elements to the Etsy team.

Etsy shopping safely tip

As each Etsy shop can have different policies, you can also check the seller policy by following the steps below:

  1. Click on “Help with order” 
  2. Click on “View shop return policy”