Bank of Scotland will never ask you to:

• Share your account details like user ID, password and memorable information.
• Tell them your Personal Security Number (PSN) for Telephone Banking.
• Tell them your PIN code, expiry date, CVV number which is the last 3 digits of the security code on the back of your card.
• Move money to a so-called secure, safe or holding account.
• Move your money or ask you to transfer funds to a new sort code and account number.

Report fraud by email:

Forward fraudulent and suspicious emails to security@bankofscotland.co.uk

Report fraud by phone:

0345 600 7727

Hard of hearing options:

To use TextRelay service, dial 18001 and then the standard number. More accessibility information

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