If you think you’ve been the victim of fraud, please take the following steps:
Freeze your card – This stops anyone from using your card while they investigate what’s happened.
- Tap the Home icon in the menu bar of your app
- Tap the Freeze button under your Monzo card (if you can’t find this button, swipe down on your list of payments)
Get in Touch
- Tap the Help icon in the menu bar of your app
- Search ‘Reporting fraud’
- Tap Get in touch at the bottom of the article
Report fraud by email:
help@monzo.com This is a general help email, fraud claims can be dealt with through the app.
Report fraud by phone:
0800 802 1281 This is a general customer service line, fraud claims can be dealt with through the app.
Find out More
Milo is pretty fierce. He knows how to get the marketplaces and social networks to behave. Scammers run and hide when he is near. Milo enjoys tuna and ham…together!
